Learn about our Return & Exchange policies. Please call a customer service associate toll-free at 1.844.363.8267 or email support@taosfootwear.com if you have any questions. Our operating hours are Monday to Friday 8 am - 5:30 pm PST excluding federa

<p data-pm-slice="1 1 []" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;">Learn about our&#xA0;<a class="fr-strong" href="https://taosfootwear.com/pages/return-policy" rel="noopener noreferrer" target="_blank">Return &amp; Exchange</a> policies. Please call a customer service associate toll-free at 1.844.363.8267 or email <a href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday to Friday 8 am - 5:30 pm PST excluding federal holidays within the United States.

Returns or Exchanges?

&#xA0;Styles and items marked <a class="fr-strong" href="https://taosfootwear.com/collections/clearance" rel="noopener noreferrer" target="_blank">FINAL SALE</a> are unable to be returned or exchanged. Other purchases that are non-refundable:<a href="https://taosfootwear.com/collections/accessories" rel="noopener noreferrer" target="_blank">Accessories</a> <a href="https://taosfootwear.com/collections/shoe-care" rel="noopener noreferrer" target="_blank">Shoe Care</a> Products Free <a href="https://taosfootwear.com/pages/taos-giveaway-rules" rel="noopener noreferrer" target="_blank">gifts or promotional</a> items Items from <a href="https://taosfootwear.com/collections/clearance" rel="noopener noreferrer" target="_blank">Clearance Collection</a> Worn, washed, and/or altered itemsAny product listing Final Sale Item on the product page:<img src="https://attachments.gorgias.help/uploads.gorgias.io/P4k1n6j5enxreOX9/Screenshot_2023-06-28_at_7.30.16_AM-91e77ea8-78ab-4e72-9708-38da7f0dde49.png" style="width: 485px;" class="fr-fic fr-dii"> Styles and items marked&#xA0;<a href="https://taosfootwear.com/collections/sale" rel="noopener noreferrer" target="_blank">SALE</a> are unable to be returned for refunds. These items only qualify for one time size exchanges.Please call a customer service associate toll free at 1.844.363.8267 or email <a class="fr-strong" href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday to Friday 8 am - 5:30 pm PST excluding federal holidays within the United States.

What items are Non-refundable Items?

<div data-offset-key="2tufg-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Feel free to use your email address by clicking&#xA0;<a href="https://returns.taosfootwear.com/" rel="noopener noreferrer" target="_blank">&quot;</a><a class="fr-strong" href="https://returns.taosfootwear.com/" rel="noopener noreferrer" target="_blank">Receive a Gift? - Start Here</a><a href="https://returns.taosfootwear.com/" rel="noopener noreferrer" target="_blank">&quot;</a>&#xA0;located below the red button and this will allow you to proceed. </div>Returning items must be done using Taos return labels so we may track your order and issue your refund. Failure to use our labels may result in delayed refunds or lost packages which we are not liable for.Visit <a class="fr-strong" href="https://returns.taosfootwear.com/" rel="noopener noreferrer" target="_blank">https://returns.taosfootwear.com</a> <div data-offset-key="8kv7q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">See&#xA0;<span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">EXAMPLE<span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">&#xA0;screenshot below:</div><img src="https://attachments.gorgias.help/uploads.gorgias.io/P4k1n6j5enxreOX9/Start_Gift-9d769408-cc8d-4a28-bafc-ac6979f38057.png" style="width: 300px;" class="fr-fic fr-dib">&#xA0;Please call a customer service associate toll free at 1.844.363.8267 or email <a class="fr-strong" href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday to Friday 8 am - 5:30 pm PST excluding federal holidays within the United States.

What if I need to exchange a gift?

Please call a customer service associate toll free at 1.844.363.8267 or email support@taosfootwear.com if you have any questions.

If you already have your FedEx label in your possession, feel free to follow the instructions below:1. Print out the Return Label. &#xFEFF;2. Attach to the outside of the shipping box. &#xFEFF;3. Please bring your return to your local <a href="https://local.fedex.com/en-us/">FedEx Store</a>, <a href="https://www.walgreens.com/storelocator/find.jsp">Walgreens</a>, <a href="https://stores.staples.com/search">Staples</a>.***Our FedEx labels must be used in order for your refund to be issue as it is directly linked and then for us to accurately and properly receive your returning item(s).Learn more by visiting&#xA0;<a href="http://help.taosfootwear.com/en/articles/1698487-how-do-i-return-or-exchange-an-item" rel="noopener noreferrer" target="_blank">Taos Returns/Exchanges</a> Please call a customer service associate toll free at 1.844.363.8267 or email <a class="fr-strong" href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday to Friday 8 am - 5:30 pm PST excluding federal holidays within the United States.

Returns/Exchanges

Returns or Exchanges?

What items are Non-refundable Items?

What if I need to exchange a gift?

Where is the closest FedEx drop off?