All customers are required to start a return online and present either a QR code or express code when returning items at your nearest <a href="https://locations.happyreturns.com/">Happy Returns Bar</a>&#xA0;Once you receive your QR or Express Code via email, you can drop your return off at any participating <a href="https://locations.happyreturns.com/">Happy Returns Bar</a>.&#xA0;Start by using your order number without &quot;TAOS&quot; or &quot;#&quot; and your zip code,Visit our returns portal to start:<a href="https://returns.taosfootwear.com/">https://returns.taosfootwear.com</a>The QR code that looks like this EXAMPLE is emailed to you directly:&#xA0;<img src="https://uploads.gorgias.io/P4k1n6j5enxreOX9/undefined-730fe98f-3052-4f36-9a7e-8a8ea9b790a5" alt="example QR bar code" data-height class="fr-dib">Show your QR code while you are at your local <a href="https://locations.happyreturns.com/">Happy Returns Bar</a>.Please email <a href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.Our operating hours are Monday-Friday 8 am-5:30 pm PST excluding federal holidays within the United States.

Happy Returns

We are happy to provide free shipping on orders over $125. Typically ship orders within 3 business days, excluding weekends & Federal holidays. Once your order has shipped, you will receive your tracking via email (kindly check your spam or junk fold

<p data-pm-slice="1 1 []" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;">We are happy to provide free shipping on orders over $125.&#xA0;<p data-pm-slice="1 1 []" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;">Typically ship orders within 3 business days, excluding weekends &amp; Federal holidays. Once your order has shipped, you will receive your tracking via email (kindly check your spam or junk folder).Exchanging for another style or color?Select &quot;e-gift card&quot; when going through the return process so you can retain the amount you&apos;ve already paid and then apply that to your brand new separate order at checkout for the different color of your choosing.&#xA0;&#xA0;Visit: <a href="https://returns.taosfootwear.com/">https://returns.taosfootwear.com</a>&#xA0;Use your order numbers without entering TAOS and then enter your zip code.&#xA0;Returning items must be done using Taos return labels so we may track your order and issue your refund. Failure to use our labels may result in delayed refunds or lost packages which we are not liable for.&#xA0;Unworn footwear may be returned within 30 days from the original purchase date. Items purchased through <a href="http://TaosFootwear.com">TaosFootwear.com</a> must be returned accordingly. Lastly, we are happy to provide free shipping when getting footwear to you, however, we do not provide free return shipping (except on exchanges). Final sale items are excluded from returns &amp; exchanges. Sale items are limited to a one time size exchange. Learn more&#xA0;<a href="https://taosfootwear.com/pages/return-policy">here</a>.**Currently, we do not provide free shipping to Hawaii &amp; Alaska nor do we provide free return shipping.&#xA0;Please call a customer service associate toll-free at 1.844.363.8267 or email <a href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday-Friday 8 am - 5:30 pm PST excluding federal holidays within the United States.

Return or Exchanges?

&#xA0;Styles and items marked FINAL SALE are unable to be returned or exchanged. Other purchases that are non-refundable:-<a href="https://taosfootwear.com/collections/accessories" rel="noopener noreferrer" target="_blank">Accessories</a>.-<a href="https://taosfootwear.com/collections/shoe-care" rel="noopener noreferrer" target="_blank">Shoe Care</a> Products.-Free <a href="https://taosfootwear.com/pages/taos-giveaway-rules" rel="noopener noreferrer" target="_blank">gifts or promotional</a> items.-Items from <a href="https://taosfootwear.com/collections/clearance" rel="noopener noreferrer" target="_blank">Clearance Collection</a>.-Worn, washed, and/or altered items.-Any product listing Final Sale Colors on the product page:<img src="https://attachments.gorgias.help/uploads.gorgias.io/P4k1n6j5enxreOX9/Screenshot_2023-06-28_at_7.30.16_AM-91e77ea8-78ab-4e72-9708-38da7f0dde49.png" style="width: 485px;" class="fr-fic fr-dii">Styles and items marked&#xA0;<a href="https://taosfootwear.com/collections/sale">SALE</a> are unable to be returned for refunds. These items only qualify for one time size exchanges.Please call a customer service associate toll free at 1.844.363.8267 or email <a href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday-Friday 8am-530pm PST excluding federal holidays within the United States.

What items are Non-refundable Items?

<div data-offset-key="2tufg-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: center;">Feel free to use your email address by clicking &quot;Receive a Gift? - Start Here&quot; located below the red button and this will allow you to proceed.</div> Returning items must be done using Taos return labels so we may track your order and issue your refund. Failure to use our labels may result in delayed refunds or lost packages which we are not liable for. &#xA0;Visit: <a href="https://returns.taosfootwear.com/">https://returns.taosfootwear.com</a>&#xA0; <div data-block="true" data-editor="f43kk" data-offset-key="8kv7q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8kv7q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: center;">See&#xA0;EXAMPLE&#xA0;screenshot below:</div></div><img src="https://uploads.gorgias.io/P4k1n6j5enxreOX9/Start_Gift-9d769408-cc8d-4a28-bafc-ac6979f38057.png" style="width: 300px;" class="fr-fic fr-dib">&#xA0;Please call a customer service associate toll free at 1.844.363.8267 or email <a href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday-Friday 8am-530pm PST excluding federal holidays within the United States.

What if I need to exchange a gift?

Please call a customer service associate toll free at 1.844.363.8267 or email support@taosfootwear.com if you have any questions.

If you already have your FedEx label in your possession, feel free to follow the instructions below:1. Print out the Return Label. &#xFEFF;2. Attach to the outside of the shipping box. &#xFEFF;3. Please bring your return to your local <a href="https://local.fedex.com/en-us/">FedEx Store</a>, <a href="https://www.walgreens.com/storelocator/find.jsp">Walgreens</a>, <a href="https://stores.staples.com/search">Staples</a>.***Our FedEx labels must be used in order for your refund to be issue as it is directly linked and then for us to accurately and properly receive your returning item(s). Learn more by visiting below:<a href="http://help.taosfootwear.com/en/articles/1698487-how-do-i-return-or-exchange-an-item">Taos Returns/Exchanges</a> Please call a customer service associate toll free at 1.844.363.8267 or email <a href="mailto:support@taosfootwear.com">support@taosfootwear.com</a> if you have any questions.&#xA0;Our operating hours are Monday-Friday 8am-530pm PST excluding federal holidays within the United States.

Returns/Exchanges

Happy Returns

Return or Exchanges?

What items are Non-refundable Items?

What if I need to exchange a gift?

Where is the closest FedEx drop off?