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What items are Non-refundable Items?Updated 7 days ago


Styles and items marked FINAL SALE are unable to be returned or exchanged. Other purchases that are non-refundable:


-Shoe Care Products.

-Free gifts or promotional items.

-Items from Clearance Collection.

-Worn, washed, and/or altered items. 

Please call a customer service associate toll free at 1.844.363.8267 or email [email protected] if you have any questions. 

Our operating hours are Monday-Friday 8am-530pm PST excluding federal holidays within the United States.

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