After your return is delivered to us, it will be refunded immediately. We will then issue your Refund Memo email, kindly check your spam or junk folder for this as it might land in there by accident.

Please allow several business days for your banking institution to release the funds to your account. It will be under the name "Taos."

Please call a customer service associate toll free at 1.844.363.8267 or email if you have any questions. 

Our operating hours are Monday-Friday 8am-530pm PST excluding federal holidays within the United States.

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