Returning items must be done using Taos return labels so we may track your order and issue your refund. Failure to use our labels may result in delayed refunds or lost packages which we are not liable for.
Use your order numbers without entering TAOS and then enter your zip code.
***Exchanging for another color?
Select "e-gift card" so you can retain the amount you've already paid and then apply that to your brand new separate order at checkout for the different color of your choosing.
Unworn footwear may be returned within 30 days from the original purchase date. Items purchased through TaosFootwear.com must be returned accordingly. Lastly, we are happy to provide free shipping when getting footwear to you, however, we do not provide free return shipping (except on exchanges).
Please call a customer service associate toll free at 1.844.363.8267 or email firstname.lastname@example.org if you have any questions.
Our operating hours are Monday-Friday 8am-530pm PST excluding federal holidays within the United States.