How Do I Return or Exchange an item?
Exchanging for another style or color?
Select "e-gift card" when going through the return process so you can retain the amount you've already paid and then apply that to your brand new separate order at checkout for the different color of your choosing.
Use your order numbers without entering TAOS and then enter your zip code.
Returning items must be done using Taos return labels so we may track your order and issue your refund. Failure to use our labels may result in delayed refunds or lost packages which we are not liable for.
Unworn footwear may be returned within 30 days from the original purchase date. Items purchased through TaosFootwear.com must be returned accordingly. Lastly, we are happy to provide free shipping when getting footwear to you, however, we do not provide free return shipping (except on exchanges).
**Currently, we do not provide free shipping to Hawaii & Alaska nor do we provide free return shipping.
Please call a customer service associate toll-free at 1.844.363.8267 or email [email protected] if you have any questions.
Our operating hours are Monday-Friday 8 am - 5:30 pm PST excluding federal holidays within the United States.