No Free Returns
Taos is proud to offer free shipping on all orders when getting your footwear to you, however, we don't provide labels or pay return shipping. Customers that make a return will receive a $15 off coupon code towards a future purchase from our online store upon issuing your refund.
Please feel free to return your order to the address below. Kindly ensure that the shipment is able to be tracked through your chosen carrier. Include the original packing slip inside the box you ship back to us, otherwise please reference your order number on the outside of the box or in the contents of the package.
Mail returns to:
ATTN: WEB SHIPPING
2660 COLUMBIA STREET
TORRANCE, CA 90503
Once we receive your return at our warehouse, please allow 7 business days for your credit to be processed. Refunds are only given for unworn products in salable condition and in their original packaging within 30 days from the purchase date. Returns missing original packaging are subject to a 10% restocking fee. Please note the original shipping cost is not refunded when applicable. If footwear is deemed as worn and unsalable, please note that you’re responsible for shipping costs to get the footwear returned to you. If you're unsure if your footwear meets unworn and salable condition, please feel free to send us pictures of your footwear before shipping them back to us. We will notify you via email when your return has been credited.
Please call a customer service associate toll free at 1.844.363.TAOS(8267) or email firstname.lastname@example.org if you have any questions.