Please note: 

Orders received over the weekend ship on the next business day (usually Monday except for federal holidays/long weekends).

*Please note that UPS does NOT consider Saturday as a shipping day & the day you place your order doesn't count as a business day in transit. 

For example, if you place an order on Thursday before 1pm PST and live in a 3 Day Transit zone, even though your order ships on Thursday, don't expect it to be delivered until Tuesday the following week.

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • All items are billed immediately upon order confirmation.
  • Most orders begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved and the receiving address is verified. For example, if you order an item on Monday that leaves our warehouse in 1-2 full business days (Monday-Friday, excluding federal holidays within the United States), it will leave our warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
  • Sorry, we are unable to ship to multiple addresses at this time.
  • We do not ship to P.O. Boxes, APO or FPO addresses.
  • Free shipping does not apply to orders shipping to Alaska or Hawaii.
  • Shipping to Puerto Rico is currently unavailable at this time.

Please call a customer service associate toll free at 1.844.363.8267 or email support@taosfootwear.com if you have any questions. 

Our operating hours are Monday-Friday 8am-530pm PST excluding federal holidays within the United States.

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